Version of 19.10.2026
1. General provisions
1.1. This document is a public offer of — (hereinafter "JOL") to drivers and couriers and sets out the terms of using the "JOL Driver" app to receive information about ride and delivery orders (the "Offer").
1.2. The Offer is accepted by registering in the "JOL Driver" app and confirming consent to its terms. The contract on the terms of the Offer is deemed concluded from the moment of acceptance. JOL records the fact, date and version of the accepted Offer. Access to orders is granted after passing the verification described in section 4.
1.3. The Privacy Policy (https://api.jolapp.asia/legal/privacy) is an integral part of the Offer. The rights and obligations of passengers, including the bonus program rules, are set out in the Public Offer for Passengers and Senders (https://api.jolapp.asia/legal/terms), which the Driver has read.
1.4. The Offer may be accepted only by persons with full legal capacity aged 18 or over.
2. Definitions
- Service — the "JOL Driver" app for iOS and Android, its web version, as well as the JOL software that makes them work.
- Driver — a person who has accepted the Offer and has been admitted by JOL to receive ride orders.
- Courier — a Driver who has been granted access by JOL to orders under the "Delivery" tariff.
- Passenger — a user of the "JOL" app who has placed an order; for a delivery order — the Sender.
- Recipient — the person to whom a parcel is delivered.
- Order — an order for a ride or a delivery placed by a Passenger in the "JOL" app.
- Price — the price of the Order shown in the Service before it is accepted, including paid waiting.
- Online — the Driver's status in the Service in which Orders are offered to the Driver.
- Compensation balance — the record of amounts JOL owes the Driver for the part of the Price paid by Passengers with bonuses.
- Payment details — the Driver's bank and phone number, or personal payment link, for receiving payments.
3. The role of JOL and the Driver's status
3.1. JOL is an information service that passes details of Passengers' Orders to Drivers and enables the exchange of information while the Orders are performed. JOL is not a carrier or a delivery service, does not provide carriage or delivery services and is not a party to the contract concluded between the Driver and the Passenger when the Order is accepted.
3.2. The Driver acts independently, in their own name, at their own risk and under their own responsibility. The Offer is not an employment contract, a mandate or an agency agreement; no employment relationship arises between the Driver and JOL.
3.3. The Driver decides their own working hours, goes online and offline at their own discretion, and may accept or skip any offered Order.
3.4. JOL does not guarantee any number of Orders or level of income to the Driver.
3.5. Where the legislation of the Republic of Kazakhstan (the "RK") imposes on owners of internet platforms or mobile apps for ordering taxis obligations to admit Drivers, monitor their compliance with established requirements or interact with government bodies, JOL fulfils them, and the Driver undertakes to provide the information and documents needed for this.
4. Driver requirements and admission
4.1. The Driver must:
- hold a valid driving licence of the relevant category;
- have the vehicle documents, including the vehicle registration certificate, and a lawful right to use the vehicle;
- use a roadworthy vehicle that meets the requirements of the legislation of the RK and of the selected Tariff;
- have the status, permits and notifications required by the legislation of the RK for carrying passengers and making deliveries (for example, registration as an individual entrepreneur, notification of the local executive body of the start of activity as a taxi carrier and inclusion in the relevant register, where required);
- conclude and keep in force the mandatory insurance contracts provided for by the legislation of the RK, including compulsory civil liability insurance of vehicle owners and, when carrying passengers, compulsory insurance of the carrier's civil liability to passengers;
- undergo medical examinations and vehicle technical inspections and observe working and rest hours, where provided for by the legislation of the RK.
4.2. For verification, the Driver uploads photos of the driving licence and vehicle registration certificate to the app and enters the vehicle details. The documents are reviewed by JOL staff. JOL may request additional documents and refuse admission if the documents are inaccurate, incomplete, invalid or do not meet the requirements.
4.3. The Driver guarantees the accuracy of the information provided and undertakes to update it without delay when documents are replaced or expire or when the vehicle changes.
4.4. Orders may be performed only by the verified Driver personally and only in the vehicle specified in the profile. Transferring the Account to other persons is prohibited.
5. Couriers and delivery
5.1. Access to Orders under the "Delivery" tariff is granted by JOL staff upon the Driver's application.
5.2. To obtain delivery access, the Courier provides their individual identification number (IIN). JOL verifies the IIN and stores it encrypted.
5.3. Delivery is performed only in the territory of the RK. Documents and parcels weighing up to 20 kg that fit in a passenger car are accepted.
5.4. After accepting a delivery Order, the Courier sees the Recipient's name and phone number and the parcel description. The Courier uses this data only to perform the Order.
5.5. The Courier does not open parcels and must refuse a delivery if the parcel is obviously one of the prohibited items listed in the Public Offer for Passengers and Senders, does not match the description, is improperly packed, weighs more than 20 kg or does not fit in the car.
5.6. The Courier keeps the parcel safe from the moment of pickup until it is handed over to the Recipient specified in the Order.
6. Receiving and performing Orders
6.1. While the Driver is online, the Service shows nearby Orders with the Tariff, pickup and destination points and Price. The Driver may accept or skip an Order.
6.2. By accepting an Order, the Driver undertakes to arrive at the pickup point and perform the Order for the Price shown. The Price is fixed for the route specified in the Order.
6.3. Free waiting starts on arrival at the pickup point, and its length depends on the Tariff. After that, a per-minute waiting charge accrues and is added to the Price.
6.4. The Driver may not demand payment from the Passenger above the amount shown in the app.
6.5. The Driver may cancel the Order before the trip starts. In this case the Order returns to search and is offered to other Drivers.
6.6. While the Driver is online, the Service receives the Driver's location, including in the background, to offer Orders and show the Passenger the car's position. If the Driver is not ready to accept Orders, they must go offline.
6.7. The app may be used while driving only in compliance with the Rules of the Road.
6.8. During an active Order, the Driver can message the Passenger in the in-app chat. The Passenger's phone number is not shown to the Driver. The support chat is available during and after the Order. In an emergency, call 112.
7. Payment for Orders
7.1. The Passenger pays the Driver directly: in cash or by bank transfer to the Driver's own Payment details (Kaspi, Halyk and other banks of the RK) using the phone number or the personal payment link.
7.2. The Driver enters the Payment details in the app. They are shown to Passengers of Orders paid by transfer. The Driver guarantees that the details belong to the Driver personally and are correct.
7.3. JOL does not accept payment for Orders, does not hold or transfer Passengers' money and does not process bank cards.
7.4. After paying, the Passenger taps "I've paid". The Driver must check that the money has arrived and confirm receipt in the app in good faith. It is prohibited to confirm a payment that was not received or to deny a payment that was received.
7.5. JOL is not liable for a Passenger's failure to pay for an Order, but support assists in resolving the matter, and JOL may restrict access to the Service for a Passenger who does not pay for Orders.
7.6. The Driver issues documents confirming payment in the cases provided for by the legislation of the RK.
7.7. As of this version, JOL does not charge Drivers any fee or commission for using the Service. JOL may introduce such a fee in the future only after giving Drivers prior notice and amending the Offer. The new terms do not apply to Orders accepted before they take effect.
8. Bonus compensation
8.1. A Passenger may pay up to 30% of the Order Price with bonuses. In that case the Driver receives from the Passenger only the remaining amount, which is shown in the app.
8.2. The part of the Price paid with bonuses is compensated to the Driver by JOL. The compensation amount is credited to the Compensation balance when the Order is completed.
8.3. JOL pays the accumulated amount to the Driver's Payment details. The Compensation balance and payout history are shown in the app; the payout frequency is stated in the app or communicated by support.
8.4. JOL may withhold or cancel compensation for fictitious Orders and Orders performed using fraud or collusion with a Passenger, and may demand the return of amounts paid without grounds.
8.5. Before deleting the Account, the Driver should wait until the Compensation balance has been paid out. If an unpaid amount remains at the time of deletion, the Driver may contact support, and JOL will pay it to the details the Driver provides.
9. Driver obligations
9.1. The Driver undertakes to:
- comply with the Rules of the Road and other requirements of the legislation of the RK, including the requirements for carrying passengers and luggage;
- ensure the safety of Passengers and of their property;
- not drive under the influence of alcohol, drugs or other intoxicants, under the influence of medicines that impair reaction and attention, or when ill or fatigued;
- keep the vehicle roadworthy and clean;
- arrive for an Order only in the vehicle specified in the profile, with a matching registration plate;
- treat Passengers politely and not discriminate;
- not use the data of Passengers and Recipients for purposes unrelated to performing the Order and not disclose it to third parties;
- report road traffic accidents and other incidents during an Order to support.
10. Taxes, licences and mandatory payments
10.1. The Driver independently chooses a tax regime, registers with the tax authorities, pays taxes and social payments on income from performing Orders and on compensation amounts, and obtains the licences and permits and submits the notifications required by the legislation of the RK.
10.2. Where the legislation of the RK imposes on JOL the obligations of a tax agent for income received through an internet platform, JOL fulfils them in the established manner, and the Driver provides the necessary information.
11. Ratings and reviews
11.1. After the Order is completed, the Driver and the Passenger may rate each other on a scale from 1 to 5 and leave a review. The Driver's rating is shown to Passengers.
11.2. JOL reviews Passengers' complaints and may ask the Driver for explanations.
12. Restriction of access and blocking
12.1. JOL may suspend or restrict access to the Service or block the Driver's Account, including in the following cases:
- breach of the Offer or the legislation of the RK;
- provision of inaccurate documents or information, or expiry of documents;
- fraud, including fictitious Orders, false confirmation or denial of payment, abuse of bonuses and compensation;
- low rating;
- complaints about threats to the safety of Passengers or third parties;
- transfer of the Account to another person or performing an Order in a different vehicle;
- failure to meet the requirements that the legislation of the RK imposes on carriers, where JOL is obliged to restrict such persons' access to Orders;
- a request of authorized government bodies.
12.2. In the case of complaints about safety threats, JOL may suspend access for the duration of the review.
12.3. The Driver may appeal a restriction or block by contacting support.
13. Liability
13.1. The Driver is solely liable to Passengers, Senders, Recipients and third parties for performing Orders, for harm to life, health and property, for the safety of parcels and for compliance with the legislation of the RK, and pays any fines imposed on the Driver.
13.2. The Driver compensates JOL for losses caused by a breach of the Offer, including amounts recovered from JOL on claims of third parties and government bodies as a result of the Driver's actions.
13.3. JOL is liable for the operation of the Service as an information system only if at fault and to the extent of actual damage, unless otherwise provided by the legislation of the RK.
13.4. The Service is provided "as is". JOL does not guarantee uninterrupted operation of the Service, the accuracy of location and map data, or the availability of Orders.
13.5. The parties are released from liability for failure to perform obligations due to force majeure.
14. Personal data and confidentiality
14.1. JOL processes the Driver's personal data in accordance with the Privacy Policy, including the first and last name, phone number, driving licence number, vehicle data, document photos, IIN (for Couriers), Payment details and location.
14.2. The Driver agrees that Passengers are shown the Driver's first name and last-name initial, rating, photo, vehicle details and position on the map and, for payment by transfer, the Payment details.
14.3. The Driver undertakes to keep confidential the personal data of Passengers and Recipients obtained while performing Orders and not to copy or disseminate it.
15. Intellectual property
15.1. The exclusive rights to the Service, including the software, design and the "JOL" designation, belong to JOL or are used by it on lawful grounds.
15.2. JOL grants the Driver a free, non-exclusive right to use the "JOL Driver" app for its intended purpose under the terms of the Offer. Copying, modifying or decompiling the Service, and accessing it with automated means without the consent of JOL, are prohibited.
16. Changes to the Offer
16.1. JOL may change the Offer. The new version is published at https://api.jolapp.asia/legal/driver_terms and in the app with its date.
16.2. JOL notifies Drivers in advance, in the app or by email, of material changes, including the introduction of a fee for using the Service, and may ask them to accept the new version in the app.
16.3. If the Driver does not agree with the new version, the Driver may stop using the Service and delete the Account. Continued use of the Service after the new version takes effect means acceptance of it.
17. Term and termination
17.1. The contract on the terms of the Offer is valid indefinitely from the moment of acceptance.
17.2. The Driver may terminate the contract at any time by deleting the Account in the app (Profile → Delete account) or on the web page https://api.jolapp.asia/account/delete. Deletion is not available while the Driver has an active Order.
17.3. JOL may terminate the contract when blocking the Account on the grounds set out in section 12.
17.4. Termination of the contract does not release the parties from obligations that arose before termination, including the payment of compensation.
18. Claims and dispute resolution
18.1. Claims are submitted via the support chat in the app or to support@jolapp.asia.
18.2. Disputes are resolved through negotiations and, failing agreement, in court in the manner established by the legislation of the RK.
18.3. The contract is governed by the law of the Republic of Kazakhstan.
19. Miscellaneous
19.1. The Offer is made in Russian, Kazakh and English. In the event of discrepancies between the texts, the Russian text prevails.
19.2. If any provision of the Offer is held invalid, the remaining provisions remain in force.
20. Company details
- Name: —
- BIN: —
- Address: —
- Email: support@jolapp.asia
- Phone: —
- Website: https://jolapp.asia